Breakdown response
On-site response to mechanical, electrical and automation faults on sorter and conveyor lines.
24/7 technical support
Technical Service
Reliable technical support for uninterrupted performance. We solve any technical issue quickly and effectively so your systems keep running at peak performance.
7/24technical team on call
Continuous productivity with technical service
The team that designed your line also services it.
We solve problems fast so your equipment always runs at peak efficiency. Because we design and build the system ourselves, we quickly find the cause of a fault and get parts fast.
Uninterrupted productivity
Fast response to breakdowns keeps your line's downtime to a minimum.
Long-term performance
Regular maintenance keeps the system running as efficiently as on day one.
Fast resolution times
The team that designed and built the system finds the root cause fast.
Cost savings
Planned maintenance prevents unexpected stoppages and major repairs.
Know-how and support
We support your team on correct operation and daily checks.
Spare parts assurance
Because we build the equipment ourselves in Gebze, we get parts fast.
Service scope
What we do
We stay with your line after installation: one team for breakdowns, maintenance, parts and upgrades.
Periodic maintenance
Preventing unplanned stoppages with regular checks of belts, rollers, motors, gearboxes and sensors.
Spare parts
Supply and replacement of spare parts for KOAL-built equipment.
Revision and upgrades
Reworking an existing line for capacity, layout or automation scope.
Software and integration support
Checking and updating barcode reader, sensor and WMS connections.
Commissioning and testing
Testing the line after the intervention and safely restarting it.
Service process
From breakdown to running line in four steps
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01
Submit your request
Call the service line or fill in the form; briefly describe the fault and the line.
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02
Diagnosis
Our technical team assesses the problem and plans the parts and equipment needed.
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03
Intervention and repair
Repair, part replacement or adjustment on site.
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04
Test and handover
The line is tested and handed back in working order.
Periodic maintenance
Prevent unplanned downtime with planned maintenance.
Regular maintenance is essential for long-lasting conveyor and sorter systems. Periodic checks catch potential faults before they grow.
Request a maintenance planWhat we check during maintenance
- Belt tension and alignment
- Roller and bearing checks
- Motors, gearboxes and drive components
- Sensor cleaning and testing
- Frame and connection points
- Software updates
- Safety equipment and emergency stops
- Electrical panels and wiring
Service request
Describe the fault and our team will get back to you.
In emergencies, call our service line directly. For planned maintenance and parts, fill in the form.
Emergency service0850 346 05 12